Data - The Great Motivator

It’s well-known that getting to know your data is crucial for the success of your business. You want to be able to know, in real time, how competitive you are, how efficient your team is and where you may be able to improve your productivity or your profits. What is rarely spoken about, is how being transparent about your data can motivate your employees and encourage them to improve their own performance.

When we talk about business intelligence dashboards, we often focus on the benefits to senior management. Our dashboards can give you immediate access to all of the information that you need about your dealership or dealer group at the touch of a button – from sales performance to service bookings, stock management to workshop productivity.

But more and more of our clients are experiencing the benefits of making that dashboard data transparent and accessible to the wider dealership team – particularly when it comes to aftersales employees.

As much of a technician’s monthly take-home pay is based on their productivity, often aftersales employees won’t have a clear idea of how they are performing until the end of the month when their salary is calculated.

With AutoBI live dashboards, technicians can see, at-a-glance- how their schedule is stacking up that week and monitor their productivity. They can also compare their output against their colleagues and can flag up any idle time that can then be filled with chargeable work rather than wasted in waiting time.

Being transparent with data can benefit the whole team –inspiring some healthy competition between colleagues, but also highlighting where people may be underperforming and could benefit from some extra training or support.

More importantly, sharing data with your team shows that your business is both trustworthy and trusting of its employees – if everyoneknows their impact on the bigger picture, everyone can do their part to help make the business stronger.

If you’d like to find out more about how business intelligence dashboards from AutoBI can help to transform your aftersales departments, drop us a line at hello@autobi.co.uk or call +44 (0) 1522 711111.